Handling Employee Complaints: Steps Employers Should Take

Every workplace occasionally faces employee complaints, whether about inappropriate behavior, policy violations, or other concerns. Being prepared to handle these situations is essential for protecting your organization and maintaining a positive work environment.

Here are some steps to consider when addressing employee complaints:

1. Assess the situation. Determine whether the complaint warrants a formal investigation based on company policy or legal requirements. Not every concern requires a full-scale investigation, but serious issues should never be ignored.

2. Decide on the investigation approach. If an investigation is needed, determine whether it should be conducted internally by HR or leadership, or externally by an independent investigator.

3. Define scope and gather evidence. Clearly outline the scope of the investigation and identify the evidence needed. This ensures the process is thorough, fair, and documented properly.

4. Review findings and make decisions. Qualified leadership should review the investigator’s findings and consult with legal counsel before determining appropriate actions.

5. Communicate carefully. Any decisions should be shared with involved parties thoughtfully, maintaining privacy and professionalism.

Proactively addressing complaints not only protects your organization but also demonstrates a commitment to a safe and respectful workplace.

About Bruce & Company, P.S.C.

Founded in 1976 by Gregory T. Bruce, Bruce & Company, P.S.C. is a full-service accounting firm proudly serving clients regionally, nationally, and globally, with our central office located in Madisonville, KY. For more than four decades, we’ve delivered trusted expertise in tax, financial planning, and auditing. Our knowledgeable team is dedicated to providing personalized service and practical solutions to help individuals and businesses achieve their financial goals. Contact us to learn more about how we can support you!